The right replacement. A clear way back.

You may request a return or exchange within 30 days of delivery. For a change-of-mind return or a size you selected incorrectly, the item must be unused, unmounted and in its original condition, with all included parts and packaging.

This condition requirement does not apply in the same way to a product reported as defective or damaged on arrival. Contact us with the details for review. Do not send an item back until you have received return instructions.

If we shipped an item that does not match your order, WILTIRE covers the return shipping and shipping of the correct replacement. Email your order number and photos of the received product and label so we can verify the error and arrange the return or replacement.

If the correct replacement is unavailable, we will offer a refund for the affected item, including the applicable original shipping charge.

If you ordered the wrong size or specification, contact us to confirm the correct replacement. You are responsible for return shipping and the shipping cost of the replacement; we will confirm those costs before you agree to the exchange. Any product price difference will also be confirmed first.

For an eligible change-of-mind refund instead of an exchange, you pay return shipping. The original outbound shipping charge is not refundable. We do not charge a restocking fee for an eligible return.

For a damaged delivery or a suspected manufacturing defect, send your order number, a description and clear photos of the item and packaging to info@wiltire.com. We will review the issue and explain the applicable return, replacement or refund arrangements.

Normal wear, punctures, overloading, incorrect installation and unsuitable use are not a promise of product failure coverage. We do not promise a fixed tire lifespan or mileage. This does not limit rights that cannot be excluded under applicable law.

1. Email info@wiltire.com with your order number and reason for the request.
2. Wait for confirmation of eligibility, the return destination and shipping arrangements.
3. Pack the product securely with all included parts and use a trackable shipping method.
4. We inspect the returned item and confirm the refund or replacement.

The return destination will be supplied with the approved return instructions. Do not use an address from a parcel label without confirmation.

After an eligible return is received and inspected, we will notify you of the outcome. Approved refunds are processed to the original payment method within 5–10 business days after approval. Your payment provider may require additional time to display the credit.

If an order has not shipped, contact us promptly to request cancellation. Once shipped, the applicable return process applies. We will confirm whether the cancellation can be completed.